Please try the following steps to resolve the video problem.
- Log out your account and restart the browser
- Update Flash Player by clicking here (https://get.adobe.com/flashplayer/)
- Optimize your browser (clear cache and cookies, set security levels to default, etc.)
- Check your browser's plugins or add-ons that may be blocking the video from playing
- Try to use a different browser like Google Chrome or Mozilla Firefox
- Try switching to a different device, like a laptop/PC or mobile/tablet device
If you need further assistance, please reach out to us at firstname.lastname@example.org