Videos not playing/getting error on IE?
Here are the steps for users using IE: 1. Update Flash Player 2. Optimize your browser (clear cache, set ...
Wed, 28 Sep, 2016 at 5:39 AM
I am wondering how I can download the videos to enable me to use the lessons even when I do not have access to the Internet at my grandparents house?
Unfortunately, we do not allow downloading our videos for content protection purpose.
Mon, 5 Mar, 2018 at 6:43 AM
I’m having a hard time viewing the videos on my Safari browser.
We recommend using Google Chrome or Firefox as these are the most compatible browsers when viewing the videos.
Wed, 28 Sep, 2016 at 5:40 AM
I am new to the program and when trying to play the videos for each section they just keep loading and will not play. Today when I tried it said security failed, contact administrator.
The error "security failed, contact administrator" usually happens when the page you are viewing is bookmarked but is password protected.  We rec...
Mon, 5 Mar, 2018 at 6:44 AM
I purchased the course and the video is messed up. All other videos play fine.
Sorry to hear that you're having trouble playing the course video. We're happy to help. We have listed some basic troubleshooting steps below...
Mon, 5 Mar, 2018 at 6:45 AM
The video is buffering.
Please check the stability of your internet connection first. Alternatively, you can also click the wheel button beside the volume and select 360p. Allow the...
Thu, 1 Feb, 2018 at 8:09 AM
Can I change the speed of the video?
This is currently not an option in our website at the moment. 
Fri, 2 Feb, 2018 at 9:53 AM