Videos not playing/getting error on IE?
Here are the steps for users using IE: 1. Update Flash Player 2. Optimize your browser (clear cache, set security leve...
Mon, 26 Aug, 2019 at 12:31 AM
I am wondering how I can download the videos to enable me to use the lessons even when I do not have access to the Internet at my grandparents' house?
Unfortunately, we do not allow downloading of our videos for the content protection purpose.
Wed, 20 Nov, 2019 at 11:02 PM
I’m having a hard time viewing the videos on my Safari browser.
We recommend using Google Chrome or Firefox as these are the most compatible browsers when viewing the videos.
Wed, 28 Sep, 2016 at 5:40 AM
I am new to the program and when trying to play the videos for each section they just keep loading and will not play. Today when I tried, it said security failed, contact administrator.
The error "Security failed, contact administrator" usually happens when the page you are viewing is bookmarked but is password protected.  We rec...
Wed, 20 Nov, 2019 at 11:03 PM
I purchased the course and the video is messed up. All other videos play fine.
Please try the following steps to resolve the video problem. - Log out your account and restart the browser - Update Flash Player by clicking here (ht...
Wed, 20 Nov, 2019 at 11:06 PM
The video is buffering.
Please check the stability of your internet connection first. Alternatively, you can also click the wheel button beside the volume and select 360p. Allow the...
Thu, 1 Feb, 2018 at 8:09 AM
Can I change the speed of the video?
Yes, you have the option to change the speed of the video.
Sun, 24 Nov, 2019 at 9:18 PM