Sorry to hear that you're having trouble playing the course video. We're happy to help.

We have listed some basic troubleshooting steps below that you can follow:

- Use your browser in incognito mode

- Optimize your browser (clear cache and cookies, set security levels to default, etc.)

- Try to use a different browser

- Check your browser's plugins or add-ons that may be blocking the video from playing

- Try switching to a different device, like a laptop or PC